Service Desk Specialist
Job description
About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
Visit druva.com and follow us on LinkedIn, X and Facebook.
Desired Skills & Experience:
- 2- 10 years of Service Desk experience in a customer facing role.
- Excellent phone etiquette with outstanding written and verbal communication skills.
- Proficient with MS Office is added advantage.
- Experience with Software licensing process.
- Experience with Order-to-Cash process will be an added advantage.
- Exposure to AWS cloud/backup & storage technologies will be an added advantage.
- Ability to multi-task efficiently.
- Ability to adhere to well defined processes.
- Experience with finding output through running scripts from various databases will
- be an added advantage.
- Familiarity with tools like Salesforce & Google Workspace applications will be added
- Brief roles and responsibilities
- Generate & deliver appropriate product license to Druva prospects, channels &
- Troubleshoot & resolve customer issues related to licensing.
- Liaison with global Sales & Finance teams to resolve customer entitlement issues.
- Create POC server instances on AWS cloud by following documented processes.
- Participate in process design & improvement measures.
- Assist in the retention of support contracts by offering superior customer support
- Participate in customer experience improvement programs.
- Responsible for providing Service Desk coverage during assigned hours in a 24 X 5
- working environment.
- Identify gaps and suggesting improvements or possible solutions.
- Working on proactive support queries and should be spontaneous notifying
- customers within defined SLAs.
Shift Timing:
- Be flexible to Work in shifts 24X7X365
Job Location:
Druva Office, Pune
Skills
Frequently asked questions
- Can freshers apply for this role?
- Yes. Druva has listed this role as open to freshers, so no prior work experience is required.
- What skills are required?
- The posting lists AWS, Salesforce, Customer Service and Communication.
- Is this a remote job?
- The employer has not stated a work mode for this role. The job description above may say more, and it is a fair thing to ask during the process.
- Where is this job based?
- Pune, Maharashtra, India.
- What is the salary for this role?
- Druva has not published a salary for this role. Pay is normally discussed during the hiring process.
- How do I apply?
- Use the “Apply on company site” button on this page. It opens Druva’s own careers page, where the application is completed — LazyFreshers does not receive it.
- What is the last date to apply?
- Applications close on 5 Oct 2026.